Refund policy

Return & Refund Policy — Adam Marc Jewels

At Adam Marc Jewels, each piece is carefully inspected, packaged, and shipped with the highest attention to detail. Due to the nature of jewelry and for hygiene and quality-control reasons, our return policy is designed to protect the integrity of every item and ensure fairness to all clients.

RETURN ELIGIBILITY

Please email us to request a return authorization and ship your return back within 7 days of delivery.
Items must be unworn, with all original tags attached, and in the same condition in which they were received.
Returns must include all original packaging received with the order and be packaged securely for return.
Items returned tangled or damaged due to improper packaging will incur a $15 repair fee, deducted from the refund.
If a return reduces the order total below the qualifying amount for a free gift, the gift must also be returned. If the gift is not returned, its retail value will be deducted from the refund.

EARRINGS & PARTY JEWELRY

Earrings and party/occasion jewelry require a return request within 48 hours of delivery. Items must be unworn, with all original tags attached, and in the same condition in which they were received.

Once approved, the return must be shipped back within 7 days of delivery and meet all return eligibility requirements above.

Non-Returnable Items

For hygiene and quality assurance reasons, the following are final sale and not eligible for return or exchange:

Custom or personalized orders
Sale or promotional items
Gift cards

Inspection & Approval

All approved returns are subject to inspection upon receipt. If the item meets all conditions above, a refund (less a $12 return processing fee) will be issued to the original form of payment.

Please note that shipping charges are non-refundable.

Repairs

Repairs are complimentary within 30 days of purchase for any issue resulting from normal wear.

After 30 days, we are happy to offer repairs for a small service fee, which will vary depending on the repair type and materials needed.

To request a repair, please contact info@adammarcjewels.com with photos of the item and a brief description of the issue.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at info@adammarcjewels.com with clear photos of the issue. We’ll review and resolve it promptly.

Our Commitment