This was one of the best shopping experiences I’ve had in a long time. I reached out looking for a very specific necklace I’d seen, and Tania was amazing. She took the time to chat with me, look through the photos I sent, and helped me find not only the necklace I was hoping for but another one that I completely fell in love with too.
The quality is fantastic, the pieces are gorgeous, and they feel even more special knowing how much care went into helping me choose them. It never felt like I was just placing an order—it felt like someone genuinely wanted me to be happy with my purchase.
I am beyond thrilled with both necklaces and know they won’t be my last purchase. Thank you for making the entire experience so enjoyable!
This necklace is such a staple and truly one I am so happy I have now. Gorgeous in every way possible. If you’ve been looking at this don’t just add to cart BUY! 😍
The product itself is good.
The customer service is terrible. It took over 3 weeks for delivery. I forgot I ordered it, I canceled, they didn't acknowledge and sent it another week later!
I am extremely disappointed with the customer service I received from Adam Marc Jewels.
I purchased a ring for my mother’s 70th birthday. Unfortunately, it did not fit. The ring was never worn—it doesn’t fit any of her fingers. She first attempted to have it resized through two separate jewelers, both of whom advised that the ring could not be expanded.
Given that the ring is brand new and unworn, we contacted Adam Marc Jewels to inquire about an exchange. Rather than working with us to find a reasonable solution, we were passed from person to person and ultimately told “no.” The interaction felt dismissive and unhelpful.
I understand that businesses have policies, but I would have expected far more flexibility and customer care for an unworn item purchased as a significant birthday gift. The lack of empathy and unwillingness to help left a very negative impression.
Based on this experience, I would not recommend Adam Marc Jewels.
New favorite necklace